The 6 Keys to Finding a Great Job in Telehealth

Michelle Davey July 8, 2018
The 6 Keys to Finding a Great Job in Telehealth

The telehealth job market is growing more every day. Telemedicine employers nationwide are forecasting all-time high consumer adoption this cold and flu season. At Enzyme, we’re placing 100+ roles for our clients heading into the fall with a variety of specialties and care delivery models Family practice & urgent care, psychiatry & psychology, Men’s Health, Women’s Health, pediatrics.

The one question we seem to hear from physicians more than anything is simple: How do I get started as a telehealth provider?

No part of medical education prepares doctors for this tech-driven job market. Working with patients virtually is simply different than traditional clinical work. Residency programs or graduate coursework currently fail to prepare job candidates for the nuances of virtual medical practice.

Our team at Enzyme has the benefit of working with top companies in the industry and speaking with hundreds of candidates every month seeking telehealth opportunities.

We broke down what we find our employers want, and clinicians need, into 6 key factors that dictate what makes a great clinical telehealth job candidate.

Forward-thinking doctors nationwide are seeking out the flexibility, additional revenue, and work-life balance a telemedicine job can provide. But, how can someone get the right job at the right time?

The best candidates, those that get job offers in as little time as one week, have these 6 factors:

1. Focused and Accurate CV

Starting with an obvious yet often overlooked factor, medical professionals often don’t take the time to present themselves well on paper. Doctors often spend a dozen+ years building their education, experience, publishing, and other incredible achievements. It’s a great thing to include your best accomplishments on a resume. However, this often leads doctors to create meandering 3-4 page CVs listing accomplishments in chronological order, rather than highlighting the most important accomplishments and trimming some of the less impactful fat.

Remember, the average executive forms an opinion on a resume in about 6 seconds. How can you put your best foot forward, fast?

The second and significant problem is doctors who fail to update their resume with the current status of their board certifications and state licensure. Everything a medical professional has to manage can be overwhelming, but don’t let your board certification and licensure lapse. If they are expired, indicate that on your CV to forgo any issues down the line

We see many quality candidates get to the goal line with interviews only to find during a background check they let a certification or license renewal go dormant.

2. “Webside” Manner

Even in the digital age, a personal touch and process oriented skills still stand out. A majority of telemedicine jobs involve doctors speaking “face-to-face” with patients over video-conference software. Soft skills like clear communication, being able to read body language, and presenting yourself in a professional manner help set a great candidate apart.

Some of our Enzyme employers do asynchronous telemedicine, that is, the doctor reviews the patient’s assessment at a separate time without live interaction with the patient. Even these asynchronous jobs require a competence of “webside” manner in terms of technology literacy, clear professional communication, and transparent medical judgment.

Webside Manner is something we at Enzyme work with our candidates to ensure they are prepared to do their best in these non-clinical interviews.

3. Quality care record

This applies to anyone seeking a new career path. Having an unblemished professional record makes for a smooth hiring process. Having a few hiccups in your past can make it a challenge. And worst of all, failing to disclose any issues in your past will ruin your chances as a candidate.

What exactly are companies looking for in your quality record? First, a clear record from any legal or regulatory enforcement whether it be malpractice, state medical board enforcement, or even federal issues DEA & HHS.

Second, employers are also increasingly relying on big data to help learn more about a candidate’s prior work performance. Employers are using predictive analytics companies like Ribbon Health who compile doctor’s quality scores, outcome measures, and treatment profiles from a variety of web-based sources.

4. Personal Accountability

One of the biggest challenges for telemedicine is the flexibility and freedom of working from home also allows for easy distractions to get in the way of work. In a clinic, every minute is action packed and focused. In telehealth, you may have downtime or work odd hours on your own schedule.

Employers love offering providers the freedom to set their own schedule. But this trust can quickly be violated if the clinician isn’t personally accountable. Employers love candidates who show up and do the work when the demand hits.

Be honest with yourself about your availability. Everyone loves the idea of making more money and helping more patients during their free time. But if you already work 60 clinic hours, don’t promise to work 20 hours a week. Start within your means. Set schedule blocks you know you can deliver on, then build your virtual practice experience from there.

5. Telehealth training

Almost no medical professional receives telehealth training in school or residency, aside from a handful of e-ICU training programs. So, what most providers need is basic experience. Most Enzyme employers help provide the basic training to get you comfortable with their software and virtual care in general.

Rest assured prior training is not a prerequisite for most jobs. In fact, some employers think it’s an advantage to train you on their operational process as your first telehealth experience.

6. Multi-state licenses

Nothing is more valuable in telehealth than a personally accountable doctor, with a great website manner, a clean quality care record, and licenses in 2 or more states. Great population health is a national and even global pursuit. Unfortunately, our current state licensing process holds providers back from utilizing their professional skills to benefit the greatest number of patients.

First, make sure you have a license in one of the big four population states: California, Florida, New York, & Texas. From there, it’s very beneficial to seek a license in one of the Federation of State Medical Boards Interstate Medical Licensure Compact, NPs have a comparable compact for telehealth.

The more you can do in advance the better position you will be. You can even work with companies who will help you get licensed as a service for around $500 per state + state fees.

So, are you prepared to start your new job as a telehealth doctor? Dust of your CV and join the Enzyme Health network today. If you meet this candidate criteria we will match you with a great job that fits your profile in a matter of weeks.

Photo by Carl Heyerdahl